rename the extend.dat file found there to, say, extend.bak then restart
Outlook. See if it creates a new extend.dat file.

--
Bill R MVP
"xjben" wrote in message
...
Okay, spoke too soon... this time my search found a file... C:\Users\The
Conlans\AppData\Local\Microsoft\Outlook. In that location, there's an
extend.dat file, and also an extend.old, as well as a mailbox, outlook,
outlook (1), and archive. Too many files? Should something go away
maybe?
the plain Outlook, Archive, and Extend.dat files both show last updated
times
current with when I just used Outlook....although my passwords still are
not
saved by Outlook, even when I go into Email Accounts, enter it, ensure the
save check is entered, and save it (it'll save until I leave the app, then
it
goes away again).

- Ben




"xjben" wrote:

Not in a corporate environment, it's a home computer, not networked, only
connected to a DSL connection through the DSL cable (coming out a router,
just like the old computer was hooked up). There is no extend.dat file
anywhere on the computer now (searched and ensured none existed), but the
problem still persists - Outlook is not creating the file. Is there a
way I
can reinstall Outlook? Maybe that would resolve it? Or other options /
recommendations?

- Ben


"BillR [MVP]" wrote:

Are you in a corporate environment? Outlook should recreate extend.dat
when
opened. I'm thinking your permissions error might also effect Outlook's
ability to recreate the file. Definitely delete the copy of extend.dat
you
have - that would contain the wrong information.

--
Bill R MVP
"xjben" wrote in message
...
I just got a new computer, installed Outlook 2003 on it, but when I
run
Outlook, I get a message saying "An extension failed to initilize.
Can't
open
file: extend.dat. (etc.)". I located the folder where the file
should be
stored (C:\Users\username\Local Settings\Application
Data\Microsoft\Outlook), but the file isn't there (I have an archive
and
outlook file, but that's it). I tried restarting Outlook several
times
and
also rebooting, but in all cases Outlook never creates the file.

I also tried moving over the extend.dat file from my old computer,
but
that
didn't help either...it just doesn't seem to be looking for or trying
to
save
that file. Actually, Outlook seems to work fine...except that it
won't
save
the passwords for my email addresses once I close the app (will hold
them
until I close it down).

I was also going to try to Repair or Reinstall Office
2003/Outlook...but
Vista is telling me "The system administrator has set policies to
prevent
this installation. You do not have sufficient access to uninstall
Microsoft
Office XP Professional. Please contact your system administrator."

Help. What should I do?