Sue,
The 'default email form' is not a custom form. I just meant the basic form
that comes with Outlook, in its original form.

Setting IPM.Post as the default for a folder has no effect on messages moved to that folder.
No messages have been 'moved' to this folder. They Already existed in this
folder. It is in the Inbox, with numerous old email messages, that have been
in the same place, never moved. Somehow all of these existing emails
converted into a Custom Contact Form. The NEW email messages arriving TODAY,
at first are normal email messages, but then convert themselves into the
Custom Contact Form at some later time, maybe 10 minutes. The icon in front
of the message becomes a Contact icon and no longer a Mail icon.

What is the actual Message Class value for the items that are having the problem?
The actual message class showing for all of these items is IPM.Post.

You can add the Message Class property to the columns in any table view.
How do I do this??


"Sue Mosher [MVP-Outlook]" wrote:

All of our email messages/folders are set to IPM.Post on each computer and
until now have not had a problem

Setting IPM.Post as the default for a folder has no effect on messages moved to that folder. What is the actual Message Class value for the items that are having the problem? You can add the Message Class property to the columns in any table view.

no longer use the Default Email form (which is the form we need to use).

What do you mean by this? Is "the default email form" a custom form that you're using?

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54


"Bridget" wrote in message ...
Sue- I am unsure how to look in the Windows registry for this item. Please
send some additional instruction if possible.

All of our email messages/folders are set to IPM.Post on each computer and
until now have not had a problem, and its trange that it is happening in only
one folder-- the Inbox folder on one computer, whereas the other folders
still work properly. I am confused on this.

Is there a way to change the message class to the proper setting for that
particular folder?

Thanks for your help.

"Sue Mosher [MVP-Outlook]" wrote:

Sounds like someone monkeyed with the Windows registry. Look in HKCU\Software\Microsoft\Office\11.0\Outlook\Custom Forms to see if a substitute for the IPM.Post or IPM.Note (which is the message class for messages, not IPM.Post) form has been deleted and remove it as necessary.

"Bridget" wrote in message ...
We had created a custom contact form a few months ago in Outlook 2003.
Yesterday, one of our users' Email Inbox messages were all converted to the
custom contact form and no longer use the Default Email form (which is the
form we need to use). When a new message comes into the Inbox, it is a
normal Email message at first, but then converts to the custom Contact form,
with the email message appearing within the Notes section.
The user is unable to Reply to or forward email messages, making business
very difficult.
We understand that the message class may somehow be incorrect on the Inbox,
but are unable to find a solution to fix it. The message class is still
listed as IPM.Post.

Please help us correct this issue. Any help is much appreciated!