Brian,

thank you for your quick response. When you say a MSN account defined, do
you mean an MSN email as my default email in Outlook? I have no account set
up. I usually use it for the calendar mostly. I was going to set my email,
but now i am getting the message and it then asks me to open in Safe Mode.
then it just hangs.




"Brian Tillman" wrote in message
...
Cindy Conover wrote:

Windows XP SP2
Outlook 2002
I am receiving the following message when opening Outlook:
"Cannot open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service msncon.dll.
Be sure the service is correctly installed and configured."

Do you have an MSN account defined?
--
Brian Tillman [MVP-Outlook]