Ed Wood wrote:

The exact message that I get is: "The Add-in "mobile PhoneTools"
(C:/Program Files\mobile PhoneTools\Out97.dll) cannot be loaded and
has been disabled by Outlook. Please contact the Add-in manufacturer
for an update. If no update is available, please uninstall the
Add-in."

First, look in HelpAbout Microsoft Office OutlookDisabled Items. Does it
show there? Second, open Windows Explorer and in the Address field, enter

%UserProfile%\Local Settings\Application Data\Microsoft\Outlook

for WIndows XP and

%LocalAppData%\Microsoft\Outlook

for Vista and click Go. You should see a file named extend.dat there. With
Outlook closed, delete that file.

I went to their website and downloaded the current version of the
software which did not fix the problem.

After the above, reinstall this software and see if things have improved.
--
Brian Tillman [MVP-Outlook]