removing add-ins
Thanks, Brian. I will try that and let you know what happens.
Ed
"Brian Tillman" wrote:
Ed Wood wrote:
The exact message that I get is: "The Add-in "mobile PhoneTools"
(C:/Program Files\mobile PhoneTools\Out97.dll) cannot be loaded and
has been disabled by Outlook. Please contact the Add-in manufacturer
for an update. If no update is available, please uninstall the
Add-in."
First, look in HelpAbout Microsoft Office OutlookDisabled Items. Does it
show there? Second, open Windows Explorer and in the Address field, enter
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook
for WIndows XP and
%LocalAppData%\Microsoft\Outlook
for Vista and click Go. You should see a file named extend.dat there. With
Outlook closed, delete that file.
I went to their website and downloaded the current version of the
software which did not fix the problem.
After the above, reinstall this software and see if things have improved.
--
Brian Tillman [MVP-Outlook]
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