open the address book, then look on its tools, options menu. is the gal on
the check names list? is it at the top?

also when outlook resolves address it stops when it finds the first match -
so if john exists in both the contacts and gal, it will stop looking in the
first list it searches.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
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"Brian Hunter" wrote in message
...
Below is the email I got from a user:

The only issue is that Outlook does not use the global phonebook to
autocomplete addresses in the email header. It only suggests names from
saved local contacts. I can call up the global address book from its
normal
location on the file menu, though.

Thanks

Brian