It might be that she used to run Outlook where RightFrom utility is
installed:
http://www.ivasoft.com/rightfrom.shtml

Regards,
Victor Ivanidze

"Matt O''''''''Connor" wrote in
message ...
We are running in an Exchange 2003 environment with all users on Outlook
2003. One user has her Outlook profile configured for her mailbox
). She has added (configured in
ToolsE-mailNextChangeMore SettingsAdvancedopen these additional
mailboxes) as a second mailbox in her Outlook profile. She claims that
previously when she was in the info inbox and created a new message, the
From
field would default to info@. Now, when she attempts that it defaults to
the
profile's mailbox name. As far as I know, this was not possible for new
messages, only possible when replying to or forwarding messages sent to
this
info@ account. Can someone set me straight or point me in the direction of
a
MS KB that confirms my suspicions. I'm at an impasse with this user at the
moment.