Did the camera come with a driver.Did you install the driver. What is the exact error that is shown per verbatim. Can you post it here

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Ex-Soldier" wrote in message ...
I have an Intel usb web cam, and it works fine with the software it came
with, and with Windows Live Messenger's video call. When I installed the
Outlook 2003 add-in for sending video e-mails, it tells me the usb camera is
not connected, please verify; and there is no picture! How can the usb video
camera work in messenger, but not outlook video e-mail add-in? I've tried
everything I can think of, but no luck! Any help will be greatly
appreciated!!!