This utility might help:

http://support.microsoft.com/kb/290301/en-us
Description of the Windows Installer CleanUp Utility

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Shaun Longhurst" wrote in
message ...
We have a user with a laptop who has outlook 2003 installed. We have her
company email configured for exchange 2003 and she has a personal email
account configured for pop3 access. Whenever she receives an email on the
pop3 account, she always gets the microsoft office visio 2007 installer
come
up and say it is configuring visio 2007, and then when done asks her to
restart. When restart has occured there is an event in the event log
saying
that msi installer for visio failed its configuraton. We have tried
rolling
her back to Visio 2003 and the same thing happens.

Any help greatly appreciated.