"Rod Potter" wrote in message
...
Hi Ron: I have 2002 version. Does the same thing in safe mode. When it
asks if I want to report, I said yes this time, sends the report to
Microsoft and then I took a look at details. Something to do with
riched20.dll. I googled on internet and tried to rename as old, do repair
and reboot but didn't work.

Rod,

That was a good thing to try; too bad it didn't work!
Something else to check is your service pack level. You can get this
information from Help/About as well. If the service pack level (SP1, SP2,
SP3) isn't displayed explicitly, note the build level, then Google Office XP
[build_level]. You should see some results indicating which service pack is
installed. If SP3 is not installed, install it and see if the problem goes
away.
http://www.microsoft.com/downloads/d...displaylang=en

HTH,

Ron