We will try that. The user works at a remote site so it is hard to connect
but I bet that is it, although how it got that way I can only wonder.

In the mean-time, she is happy with plain text email, which also provided a
temporary fix.

Thanks!

"Brian Tillman" wrote:

Dulce wrote:

We have a user who is having a strange problem every time they try to
send an email.

A problem in the document template, perhaps? Try deleting normal.dot and
allow Word to recreate it.
--
Brian Tillman [MVP-Outlook]