Frank - I normally send a link to a URL when a new version of the newsletter
is available on the web site.

The problem arises when I send bulletin which I do periodically when there
is important news that we need to share with our members. Sometimes, I
boiler plate the text from another document or email into the email that I
want to send. Also the 10 or 11 complaints I receive are most likely are
just the tip of the iceberg.. Typically, I'm sure a lot of people just don't
bother responding.

Why is it the O7NE has these type of problems and other mail client don't?
Asking someone to turn off email scanning in his mail client is ridiculous.
I realize there is a fundamental incompatibility with Norton AV, but you
would think the parties would have sorted this out by now.


"Postman delivers" wrote in message
...
on 2/2/2006, Jim McColl asked :
I am membership chairman of a large pensioners group and frequently send
a large number of emails (1100) to members using Worldcast bulk email
program.

Every time I do this, I get about 10 emails back from people telling me
the body of the email was blank. In each and every case the person having
the problem is an OE user. I generally send the emails in HTML in order
to be able to display different sizes and colours of fonts. Personally I
use Outlook and never have these kinds of problems.

I have searched the MS support and see several suggested ways around
this, I see an equal number of messages from people who have tried these
suggestions with no results. Is there a definitive answer to this
problem, that I could pass on to my OE users,most of whom being
pensioners are not very technically oriented ?

Thanks
Jim,

The same 10 of 1100 is a very small percentage. I wonder if creating a
webpage every month and forwarding the link, might be another solution, if
these ten subscribers are stubborn about reading their e-mail in a text
format only.

I read all my Outlook Express e-mail in text only format, and send e-mail
in text only format. The two newsletters that send in HTML, also provide
a typed web-link instead of a fancy graphic link for the newsletter.

Good Luck

JR the postman