revshew,
1. If you plan to use only Outlook to retrieve email messages, and not OE.
You will need to remove the email accts' settings from OE.
2. If you plan to use both then you will need to change the acct settings in
both accts, to leave the messages on the server, so the other application
can download the messages to it.
a. But you will need to set a time period such as leaving the messages
for a week or so, before they are deleted.
b. Or the mailboxes will become full, based on your ISP/Mail services
policies. You won't be able to receive messages into the acct, until some of
the messages are removed.

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Have A Good Day
Rich/rerat

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"shew" wrote in message
news Hi - I have just set up outlook as my email handler from previously having
used express. outlook sends emails fine, but all incoming goes to express.
I have checked the settings and they are all correct as far as I can tell.
I
have checked this with my internet provider (Suddenlink.) This happened
after I installed franklincovey add on to outlook.
Help?????????
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revshew