"Captain Apollo" wrote ...

"VanguardLH" wrote ...

"Captain Apollo" wrote ...

"VanguardLH" wrote ...

"Captain Apollo" wrote ...
How do you report an error to Microsoft about an error in their
calander calculation?
All the settings I see are correct however their calculation are
off.

Use their "Contact Us" link at the bottom of their home page,
pick the product while navigating through the pages, and you'll
get to a page with contact info.

I try not to be cynical about this however experience has dictated
me to avoid using contacting Microsoft via e-mails as they see to
use their "recycle bins" constantly.
This is a genuine error on behalf of Microsoft and hopefullt I
would like to see this corrected.

And if you don't report it then it is absolutely guaranteed that
they don't get your report. Newsgroups are not an avenue for
access to free support from Microsoft. While some MVPs reside
here, and maybe even some Microsoft employees, don't expect
anything here to get more attention than you sending feedback to
Microsoft using their web form.

Well I did make the report and so far no response yet. I am not
that confident about them getting back to me.

I was hoping that someone knows of a really good direct route.


It costs money upfront. You call them. They charge you. If you
prove that you have found a defect in their product, they don't
charge. That's what I've done when getting hotfixes that aren't
available for download from the web site (call, give your credit card
to pay, prove you have the defect that their specific hotfix
addresses, they give you an FTP server and password, they don't charge
your card, you hangup and download the hotfix).

You free 90-day support for a *retail* version of Outlook 2007 (not
for OEM versions). I believe the contact page lists the number to
call to talk to them.