That behavior often indicates UDP connectivity problems as the New Mail
Notification is pushed to clients from the Exchange Server via UDP:

http://support.microsoft.com/kb/319572/en-us
XADM: Exchange 2000 Server Cannot Register Outlook New Mail Notifications
http://support.microsoft.com/kb/270065/en-us
XADM: How to Troubleshoot New Mail Notification Issues
http://support.microsoft.com/kb/811061/en-us
XCCC: Exchange Clients Do Not Receive "New Mail" Notification Messages

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"Rick Rodriguez" wrote in message
...
I have an associate that does not get the downloded email unless she views
another message. As soon as she views another message and there is email
to
be downloaded the rest of it will pop in. She is using Outlook 2000 with
Exchange 2003.