The users adjusted their own Outlook settings or their own TrendMicro
settings? If it was Outlook, creating a new Outlook profile returns
everything to default.

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"eng-soft05" wrote in message
...
I'm not using AVG
I have Trendmicro but it's not set to scan email. These users tried to
adjust their own settings which is when this problem started. I have other
users who haven't adjusted any settings (they are at defaults) and they
aren't having any issues.
Is there a way to return these affected users back to default settings?

"Hal Hostetler [MVP P/I]" wrote:

Again, AVG Anti Virus is known to produce blank message bodies when used
with Outlook 2003.

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"eng-soft05" wrote in message
...
I'll check that though this problem is only occuring for some of our
Outlook
2007 users, Outlook 2003 users are having the issue.

"Hal Hostetler [MVP P/I]" wrote:

Blank message bodies are often the result of Anti Virus/Spam email
scanners.
AVG is known to cause this with Outlook 2003. Are you running an
Anti
Virus
application and is it set to scan email? If you do and it is, try
disabling
the email scanning and see if the problem persists.

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"eng-soft05" wrote in message
...
I have a couple of users that altered their settings for Outlook
2007.
Now
some of the replies they receive from people are missing the body
of
the
email. They can go up on our webmail however and the entire email
is
present.
Is there a setting that I can change to resolve this problem?
Or is there a way to reset them to defaults?