Diane,

Thank you for your response. Your book is sitting right next to my laptop
opened to Hour 10! I have to say your book has been a lifesaver for me for
many things. I have recommended it my entire office.

SP3 is not installed (SP2 is) and yes, I have rebooted. Could it be
SP-related?

Thanks again.

"Diane Poremsky" wrote:

did you reboot since you noticed it missing? Is SP3 installed - look on Word
or Outlook's help, about menu.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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"Karen8888" wrote in message
...
Boy, this is my day for frustration. I called Microsoft and they said for
$49 they would answer my question. This is on top of similar responses
from
laptop company - they said to call Microsoft. Anyway...

Okay, I don't know if this is what you need. Outlook 2003, Word 2003,
Windows XP Professional Edition.

I did nothing prior to losing this - it was there yesterday and now it
isn't. No upgrades, no new programs loaded, etc.

I would truly appreciate help - I didn't realize that I needed to give
additional info. Sorry.

"Russ Valentine [MVP-Outlook]" wrote:

Posting your Outlook version, Word version, and the steps used to lose
this
option would be a place to start when you post a question like this.
--
Russ Valentine
[MVP-Outlook]
"Karen8888" wrote in message
...
A weird thing is happening with Mail Merge. When I click on Tools and
then
Mail Merge, nothing happens. No dialogue box, no error message,
nothing.
A
checkmark is in front of the Mail Merge menu item under Tools.

Is there a simple fix to this? Since I can't access the Mail Merge
box, I
can't do Mail Merges through Outlook!

Thanks in advance for any help.