Whoa....scary stuff. I never even heard of switches till now, much less try
one. Tried what you said...in search box...it did an unsucessful search
....then switched to classic menu to get run box ...some other mesage
indicating failure ....and finally went to command box....another message
indicating nothing doing... So, assuming failure, and before I replied to
you, I just checked again in outlook and lo and behold....the empty option is
back.

I have no idea what happened, either losing it or getting it back, but I
have the result I wanted, entirely thanks to you.

I greatly appreciate your help but it does not seem fair that Manufacturers
support is so poor that I have to rely on your generosity when I need useful
help.

Thans again





"Diane Poremsky" wrote:

did you try the resetfolders switch yet? It sounds to me like the folder
lost its default junk folder status and is now seen as a normal folder.

close outlook, at start menu, run or in the search box, type outlook.exe
/resetfolders
http://www.outlook-tips.net/howto/commandlines.htm

if you are looking for less effort, try archiving the folder (and deleted
items) to keep them clean.
http://www.outlook-tips.net/archives/2003/20030918.htm

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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"Paul Martin" wrote in message
...
Diane,

Folder - Junk email, it was a handy way to empty it, and believe me it
needs
regular emptying.

Account type - No Idea, do not understand the question. It is a standalone
PC, outlook 2007 and windows Vista Business with DSL connection to a phone
company email service.

The only thing I remember doing between the times the menu changed was
downloading the email backup tool from the microsoft website, then when I
tried to copy the backup PST to an external hard drive I could not until I
shut down and re-started the PC (the main troubleshooting tool for us
non-specialists)- even then I got all sorts of warnings but I think it
worked.

Anyway all I really want is to restore the "empty contents" option to the
Junk email folder drop down menu rather than waste your life (as well as
mine) with all the other frustrations of trying to operate a modern
windows
PC.

Thanks
PM

"Diane Poremsky" wrote:

which folder? what acct type? it should only be an option on deleted
items
and junk email folders.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


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"Paul Martin" wrote in message
...
Up until today when I right clicked on a folder in the folder list in
outlook
2007 I got a drop down menu. One of the options in the drop down menu
was
to
empty the folder. Today I still get the drop down menu but it looks
different
and the "Empty Contents" option has disappeared. How could this change
occur
and how can I get the "empty folder contents" option back