No, I don't think its sp-related since you are on sp2. If you had SP3, then
yeah, maybe.

Have you reset the toolbar? Maybe it got moved or deleted accidently....
View, toolbars, customize and reset the menu bar.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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"Karen8888" wrote in message
...
Diane,

Thank you for your response. Your book is sitting right next to my laptop
opened to Hour 10! I have to say your book has been a lifesaver for me
for
many things. I have recommended it my entire office.

SP3 is not installed (SP2 is) and yes, I have rebooted. Could it be
SP-related?

Thanks again.

"Diane Poremsky" wrote:

did you reboot since you noticed it missing? Is SP3 installed - look on
Word
or Outlook's help, about menu.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"Karen8888" wrote in message
...
Boy, this is my day for frustration. I called Microsoft and they said
for
$49 they would answer my question. This is on top of similar responses
from
laptop company - they said to call Microsoft. Anyway...

Okay, I don't know if this is what you need. Outlook 2003, Word 2003,
Windows XP Professional Edition.

I did nothing prior to losing this - it was there yesterday and now it
isn't. No upgrades, no new programs loaded, etc.

I would truly appreciate help - I didn't realize that I needed to give
additional info. Sorry.

"Russ Valentine [MVP-Outlook]" wrote:

Posting your Outlook version, Word version, and the steps used to lose
this
option would be a place to start when you post a question like this.
--
Russ Valentine
[MVP-Outlook]
"Karen8888" wrote in message
...
A weird thing is happening with Mail Merge. When I click on Tools
and
then
Mail Merge, nothing happens. No dialogue box, no error message,
nothing.
A
checkmark is in front of the Mail Merge menu item under Tools.

Is there a simple fix to this? Since I can't access the Mail Merge
box, I
can't do Mail Merges through Outlook!

Thanks in advance for any help.