What happens when she tries to open an image?

Does she get an error message? Or is there a box with a Red X rather
than the image, or is the image file name faded out so that she can't
select it? Or what?

Are you both using the same or different PCs? If the same PC are you
using different Windows logons or the same logon with different Outlook
Express identities?

The problem could be either on the sender's end or recipient's end.

- Red X instead of picture
http://www.fjsmjs.com/IE/redx.htm
- Images are blocked when you open an e-mail message in Outlook Express
SP2
http://support.microsoft.com/?kbid=843018
- If using XP SP2 and Tools, Options, Read, Read All Message In Plain
Text is selected, then attached images are not automatically displayed
at the bottom of the message. For a quick workaround for the current
message, press ALT+Shift+H
- OLEXP: Image May Not Appear in Message Sent with Outlook Express
http://support.microsoft.com/?kbid=171908
- OLEXP: Images in E-Mail Messages Are Missing After You Apply
Stationery
http://support.microsoft.com/?kbid=256974
- OLEXP: Image May Not Appear in Message Received with Outlook Express
http://support.microsoft.com/?kbid=246186
- Some types of images don't display
http://www.insideoe.com/problems/bugs.htm#nopreview
- Hotbar can cause image problems
http://www.thundercloud.net/help/hotbar-is-spyware.htm
- There's a bug in a recent update to OE where if an HTML message uses
the same image multiple time, only the first occurrence will display.
This is a problem on the sender's end where OE generates bad HTML links.
- Another possible cause of problems is a corrupted cache. Try clearing
it.
IE5+: Tools, Internet Options, General, Temporary Internet Files, Delete
Files
Temporary Internet Files Use More Disk Space Than Specified
http://support.microsoft.com/?kbid=301057



--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"skip42ms" wrote in message
news
XP Home: My wife cannot open jpg. or gif. picture attachments in email
she
receives. I have no problem doing so. What can I do to correct this?
....John