Bruce Hagen wrote:
My dad just called me whining about a similar problem. I have to note we
just installed the latest Norton's System Works yesterday so I suspect I
know what the answer may be. Now just now, I told him to reboot and he
was able to send his mail out. Then he wrote a third message and it
wouldn't send. Here's his error:

"The connection to the server has failed. Account: 'Hal's Mail', Server:
'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E".

It's always best to start your own thread.

You more than likely did answer your own question. Norton & McAfee do not
work well with OE for many people.

I would suggest either Avast, (freeware), or NOD32, (not free).
To remove Norton completely:


I solved the problem today and here's how: the thoughts of deleting Norton's
was extremely unpalatable since we just got through paying $79 for it and spent
considerable time installing it with my heart in my throat, since I was doing it
long distance via PCAnywhere. It's always a crapshoot when you run an
installation with anything else going. Also, Norton's had warned me early in
the installation process that it often had problems with Zone Alarm and
suggested it be removed first, then install Norton's, then reinstall Zone Alarm.
If I'd been sitting in front of my dad's computer, I'd have been willing to do
all that. But I had visions to opening a can of worms I couldn't handle from a
distance and so chose to take my chances.

So anyway, I installed Norton's and shortly after my father calls me with the
tale of woe about not being able to send emails. He could receive but not send.
I went into Norton's and disabled the outbound mail scan. No joy. I re-enabled
it since it seemed to make no difference.

I read on the internet suggestions about seeing if you could telnet the server
directly. Telnet failed trying to connect to both the POP server and the SMTP
server. What next?

I remembered the warning about Zone Alarm and turned it off. Bingo! The mail
operated perfectly again. But this was an imperfect solution as my dad needs a
firewall. I started it up again. The outbound mail jammed again. I went into
the program settings and made sure that Outlook Express had the three stripes of
a trusted application and I had check marks across the board (one of them had
been blank). Then I went to Zone Alarm's email tab and turned off the outbound
scanning. Eureka! Everything now works as it should.

Windows XP Pro SP2
Norton's Systemworks 2008
Zone Alarm Pro v7.0.337

Something to add to your bag of tricks. I appreciate you trying though...
particularly doing it so quickly.



--
Mortimer Schnerd, RN
mschnerdatcarolina.rr.com