"Mortimer Schnerd, RN" mschnerdatcarolina.rr.com wrote in message
...
Bruce Hagen wrote:
My dad just called me whining about a similar problem. I have to note
we
just installed the latest Norton's System Works yesterday so I suspect I
know what the answer may be. Now just now, I told him to reboot and he
was able to send his mail out. Then he wrote a third message and it
wouldn't send. Here's his error:

"The connection to the server has failed. Account: 'Hal's Mail', Server:
'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E".

It's always best to start your own thread.

You more than likely did answer your own question. Norton & McAfee do not
work well with OE for many people.

I would suggest either Avast, (freeware), or NOD32, (not free).
To remove Norton completely:


I solved the problem today and here's how: the thoughts of deleting
Norton's was extremely unpalatable since we just got through paying $79
for it and spent considerable time installing it with my heart in my
throat, since I was doing it long distance via PCAnywhere. It's always a
crapshoot when you run an installation with anything else going. Also,
Norton's had warned me early in the installation process that it often had
problems with Zone Alarm and suggested it be removed first, then install
Norton's, then reinstall Zone Alarm. If I'd been sitting in front of my
dad's computer, I'd have been willing to do all that. But I had visions
to opening a can of worms I couldn't handle from a distance and so chose
to take my chances.

So anyway, I installed Norton's and shortly after my father calls me with
the tale of woe about not being able to send emails. He could receive but
not send. I went into Norton's and disabled the outbound mail scan. No
joy. I re-enabled it since it seemed to make no difference.

I read on the internet suggestions about seeing if you could telnet the
server directly. Telnet failed trying to connect to both the POP server
and the SMTP server. What next?

I remembered the warning about Zone Alarm and turned it off. Bingo! The
mail operated perfectly again. But this was an imperfect solution as my
dad needs a firewall. I started it up again. The outbound mail jammed
again. I went into the program settings and made sure that Outlook
Express had the three stripes of a trusted application and I had check
marks across the board (one of them had been blank). Then I went to Zone
Alarm's email tab and turned off the outbound scanning. Eureka!
Everything now works as it should.

Windows XP Pro SP2
Norton's Systemworks 2008
Zone Alarm Pro v7.0.337

Something to add to your bag of tricks. I appreciate you trying though...
particularly doing it so quickly.



--
Mortimer Schnerd, RN
mschnerdatcarolina.rr.com




I can see this happening. ZA has issues of it's own with OE.

E-mail scanning in and out should always be disabled.

Is this version of ZA have an anti-virus? You should not have two AVs
running at the same time, nor should you have two firewalls running at the
same time.

I can understand you not wanting to throw away the $79.00 you paid, but I
have had new machines with free 90 day trials of Norton and McAfee and in
all cases, I removed the programs before setting up the computer.

If there are e-mail issues in the future, look at Norton first. It can work
fine for a long time and then suddenly, perhaps from a Symantec update,
everything goes to hell.

In some cases, Norton and McAfee have been responsible for wiping out the
entire message store.

I use Avast, and the Windows firewall with a router and I have never been
attacked in any form.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA