Then you need to create a new mail profile - Control Panel-Mail Icon.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, CAT asked:

| "PD43" wrote:
|| just a guess... uninstall Connector and reinstall it.
|
|
| Have already tried the un/reinstall of OLC....Have even tried a
| un/reinstall of MS Office.
| After each un/reinstall, I open OL and the OLC pops up asking for
| username/password,
| with the incorrect username(email AD) already grayed out.
| These un/reinstalls won't work because there is a file somewhere that
| does not get
| removed through the un/reinstall process....It's kinda like the
| profiles in Firefox, that
| don't get removed when the main program is uninstalled.