You don't mention what version of Outlook you are using, but with older
versions (Outlook 97 thru 2002) a personal firewall could interfere with
receiving new items. The reason why is that the personal firewall (e.g.
Windows Firewall included in XP) will block the UDP network packet from
Exchange to the desktop informing Outlook something is new, come check and
redraw your interface accordingly. This UDP network packet cannot be locked
to any specific port.

/neo

ps - to verify the above, rather than restarting Outlook. The user just has
to switch away from Outlook's Inbox and then back to it.

"Jiøí Cvrk" wrote in message
...
November, 25th,
hello,
we have problem with emails.
Sometimes somebody, often, has problem with emails (I have mentioned such
situations before). Outlook is f.e. on desktop, notices that connected to
our exchange server. But:
no new emails are coming.
What helps? Quit outlook and check, if it can be seen in taskmanager, kill
Outlook process in taskmanager, Outlook remains there, and start Outlook
again.
To simply restart Outlook only helps not.
Can you advice us any better another solution? Thank you for help.
Best regards,
---
Jiøí Cvrk
http://www.cvrk.com