How many messages are in her Inbox folder? Sent Items? Deleted Items?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/

aspen wrote:
Trying to help a friend fix a Outlook Express problem. She has downloaded
a
message and shows it has been downloaded in the Inbox. . Later when she
tries to view again, it indicates : "message has not been downloaded" and
gives a "click here" to do so. However, nothing happens. Message shows to
be in the "in box", but it is not.

any suggestions?

aspen