Oh, ick. There's the problem. Your data file is corrupt. Relying on sync
software to maintain your data is unwise. I trust you back up your data
frequently?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in message
...
Sorry Russ, my contacts are located on my personal computer. The way the
data
gets to my notebook is I sync my phone with my desktop computer and then
sync
the phone with my notebook having the phone overwrite the notebook.

Thanks for keeping after this Russ.

"Russ Valentine [MVP-Outlook]" wrote:

Hmmm...
So if you entered a new Contact and it appeared correctly, then we know
your
Outlook Address Book Service and profile are OK. That narrows the problem
down to your Contacts Folder which is why I need the answer to rest of my
inquiry.
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in message
...
I did create a new profile with a unique name. I'm not certain what you
mean
by "Does the Outlook Address Book Service appear correctly..." The
address
book does appear on the top tool bar.

I went into Contact Manager and added one contact. This contact showed
up
in
the address book. When I tried to author a new email and clicked on the
To
button the program locked up just as with the other profile.

I have the same program and same address book and contacts on my
notebook
computer and it does not exhibit the problem so I have assumed it must
not
be
a glitch in the .bcm data file.

It is certainly frustrating to have this happen and have no advice
what-so-ever or acknowledgement of the problem from Microsoft. I
noticed
another post today with the same problem.

Thanks again for your assisstance Russ.


"Russ Valentine [MVP-Outlook]" wrote:

When you created the new profile, did you do so from scratch with a
unique
name? Does the Outlook Address Book Service appear correctly in this
profile? Are you running against a local data file or Exchange Server?
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
Thanks Russ for the suggestion. I created a new profile, but the
same
problem
occurs with the new profile.

"Russ Valentine [MVP-Outlook]" wrote:

Reinstalling won't help a thing. Also, Outlook 2007 retains a bug
that
prevents you from repairing the address service. Creating a new
profile
might help.
--
Russ Valentine
[MVP-Outlook]
"Appreciative" wrote in
message
...
For some reason when I try to reply to, forward or create a new
email
when
I
click on the To, cc or bcc buttons Outlook locks up and I have to
go
to
the
Task manager and terminate the program. The same thing happens if
I
try
clicking on the address book in the message window. I can open
the
address
book in the main window of outlook without a problem.

Also if I open a contact group and try to add an existing contact
to
the
group this also locks up the program.

I have tried the repair feature and it finds nothing wrong.

Is there something I can try short of reinstalling the software
which
may
or
may not fix the problem?

Thanks!