Frank Saunders, MS-MVP OE wrote:
"Vaughn" wrote in message


Frank Saunders, MSMVP-OE wrote:

"Vaugh" wrote in message
...

Outlook Express was working fine for a time, but now have a problem
and I need help to fix it.

the symptoms are that I have a number of user accounts, but it is
locked in one user account only.

Also after launching it, it opens with 'Local Folders' window open,
but all of the screen is in light grey, meaning nothing is active.
This means I cannot change to another user, or use any of the menus.

It sometimes starts in an 'Off line' mode but also sometimes says
it is on line. When it does start in an on line mode, it has
another window open which allows me to make another folder, but it
still receives no mail, or make the window active, even after
making another folder. As the file menu is inoperative, as stated,
as is the Window bar I
cannot minimise the screen or close the application down. To do
this I have to use 'Task Manager', and use the 'End Task' option.

Using this gives the error message that this programme is not
responding, and asks if I wish to close now.

Prier to ending the task, Task Manager states that the programme is
running.
Any help would be most kind.

Again thanks in advance for any help you can offer.

Vaughn




Well, lets start with the first question:
Are you locked iinto one Windows User Account or one OE Identity or
one mail account in OE??


Can log on using any of the Windows User accounts, but can only start
the application with one user name. This happens automatically, as
this was the last user log in used, but I cannot change this as the
window is not active.


An even better idea: Find the Windows folder that the DBX files are in
and rename it. (They may be hidden files, so set Search to Search
hidden files and folders.)

Then see if OE's File | Import will import from that renamed Windows
folder.


Tried renaming the file to test, but it still did not work as, as said
the whole OE window is non active when initiated from start. because of
this I cannot use file, so cannot import the messages.

Sorry I must have not fully explained myself when typing, or I have
missed something you have asked I try.

many thanks again Vaughn