An update again.

Customer CAN see these dates highlighted in bold if viewing over OWA.

He has tried another machine, and the problem persists.

Very strange...


"Alex Hawkins" wrote:

Hi Judy,

I ran the /resetnavpane switch, unfortunately this did not fix the problem.
:-(

I am going to ask him to try this in OWA and see if he gets the same issue,
hadn't thought about that previously. I can view his calendar fine via OWA.
No issues there. I'll also ask him to test another machine.

After re-reading my initial post, I had neglected to state that if I open
his calendar from my session I can see everything fine, all days with
meetings and reminders etc show up in bold. Didn't know if that makes any
difference? I guess if anything it shows that they 'do' work, just not for
him... could it be worth running another switch??

Many thanks again Judy. No worries if you run out of ideas though, I
appreciate your help.


Alex

"Judy Gleeson (MVP Outlook)" wrote:

I hope it works for you!

--
Here are some tips about how to post questions:
http://support.microsoft.com/?id=555375

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook he www.judygleeson.com
Canberra, Australia

"What do we live for, if it is not to make life less difficult for each
other?"
George Eliot
"Alex Hawkins" wrote in message
news
Thanks for the tip Judy,

I am back in work on Monday, so will see if I can try it then, otherwise
it
will be Wednesday. I really appreciate your reply. Sorry for my late
reply...
been away from home over xmas and also PC.

I will let you know how that goes, although you have given me confidence
with your very direct answer

Regards,

Alex

"Judy Gleeson (MVP Outlook)" wrote:

You are actually having a problem with what's called the Date Navigator
(that's the Calendar thingo above the TaskPad.) Try using the
Commandline
switch to reset the date navigator.
http://www.outlook-tips.net/howto/commandlines.htm

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook he www.judygleeson.com
Canberra, Australia

"What do we live for, if it is not to make life less difficult for each
other?"
George Eliot
"Alex Hawkins" wrote in message
...
I have also tried altering the taskpad view settings via View Taskpad
View,
but none of this has helped.

Thanks

"Alex Hawkins" wrote:

Hi guys,

I am trying to fix a problem for a customer.

They have appointments booked on certain dates, which are set to
either
'busy' or 'out of office', yet they don't show up as bold in the task
pad
calendar which they should do.

Not all dates are affected, it seems a bit random.

It happens with re-occuring meetings and normal appointments.

These have been accepted and are set to either busy or out of office.
They
are NOT showing as free... which I'm aware would cause this same
effect.

Also, this may be related: if I try to book an appointment with him, I
cannot always see currently booked appointments. These are also set as
busy
and have been accepted.

If I create a new appointment in his calendar whilst shadowing him,
save
and
close, the date in the task pad then turns bold. Almost like its
jolting
the
calendar back to reality.

I have tried changing his views to various others incase there was
something
setup strangely, but nothing works.

I have run the /cleanfreebusy switch to no affect, and tried a new
mail
profile which no luck. I'm sure th

Any suggestions?? I may have missed some bits out here so feel free to
ask
away... I would be greatful for any input.

Cheers

Alex