My apologies for cross-posting

I have a third party application called OpenText's DM that is linked within
MS Outlook 2003. There is an actual folder in the Outlook tree called
OpenText. My issue is that when the user opens a subfolder under the
OpenText parent folder. The reading pane is set to the right. If I turn it
off the reading pane remains off during the logon session. If I reboot the
PC and go back to the same subfolder. The reading pane is back to the right.

- I've deleted the profile
- I've given the user a new PC