At last, the answer. It was "_2" missing from the user name, because I am
the second user on the computer.

Thank you for your persistence, despite the wild goose chases. Does this
mean that Symantec is reprieved?


"Brian Tillman" wrote:

Bob Surbiton wrote:

Thank you for you continuing support. I am afraid that did not work.
I opened Outlook with the /clearviews switch and then I sent an email
to myself (from my wife's email address). I can see the incoming
email on a webmail application, but I cannot see it from Outlook. (I
continue to be able to see my outgoing messages from Outlook.)

That should have been /cleanviews not /clearviews ("n", not "r")

I would be very grateful for any other suggestions. I keep feeling
that since mt wife's Outlook works perfectly well in all respects on
this same computer it must be possible to make mine do so too!

May I wish you a very Happy Christmas, and hope that we can continue
this investigation afterwards. (I am due to retire from my company
in January, at which point I hand in my company computer and email
address and will be dependent upon this working.)

Alas, without being able to see your PC, I'm at a loss to suggest anything
else. Perhaps some other person will have an idea.
--
Brian Tillman [MVP-Outlook]