mscon is the outlook connector to bring msn/hotmail into outlook. now... do
you want to use Outlook or Outlook Express? Outlook Express uses the wab,
outlook does not.

I would start with detect and repair (help menu) and then reinstall the
connector.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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"Carmen O Donnell" wrote in message
news:VM2lj.10520$k15.1878@trnddc06...
Can someone please help me. I have Office 2003 and when I try to open MS
Outlook it won't open. I get a message "An unexpected error has occurred
MAPI was unable to load the information service mscon.dll. Be sure the
service is correctly installed and configured" and when I click on OK
Outlook closes.

I just got my notebook back from being repaired and I had been trying to
put a saved address book into Outlook Express. I may have done something
when I tried to open a wab file and got a message: vcard is not your
default address book. It seems the only option was to take OK when asked :
do you want to change your default something. Can't remeber - getting too
old I'm running XP Sp2. Any help would be greatly appreciated..I use
the calendar in Outlook and Word mostly

Thanks again in advance
Carmen