Not familiar with the MapiLab product but from a support standpoint - some
of the first things that we'd be asking about/checking a

1) "what other addins are installed" and go from there (note: the answer to
that question is generally meaningless to anyone other than the product
vendor since they would be the ones to be able to track any patterns with
their product - ergo: responding with a list of addins would be of no value
unless someone else reading this thread has experienced the same problem -
in which case, MapiLab would most likely be aware of the cause in any case)
2) are all other existing addins (if any) known to specifically work with
O'2007?
3) does the problem occur on any other machine that do not have the same
addins installed? (just to exclude any kind of config issue on a single
machine)

The "way" you mentioned MapiLabs response alludes to no questions being
asked prior to stating that they didn't have an answer. While I don't know
the MapiLab folks directly, do know "of them" and somehow would be surprised
if that was the case. If they did ask questions resulting in "no answer" -
would be really helpful to identify what exactly was asked/suggested.

As for the last part of your question "reference to a DLL solution" -
there is usually an install process to incorporate an addin. DLL's don't
automatically get invoked unless put into a very specific location which
would be a very strange way to release any kind of program. In short -
sounds like there is a bunch of info missing on whatever this DLL is that
you are referring to.

Karl
__________________________________________________ _
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com


"RN" wrote in message
...
Hi:

I use the Mapilab Add-in Contact for Outlook. However, with Outlook 2007
on
a Vista machine, the add-in does not install. After installing the add-in
and
running Outlook, the program crashes and disables the add-in. The error
message is below. The company does not have an answer. Has anyone on the
messageboard encountered this, or have a solution?

Alternatively, is there another way to add contacts automatically? I saw
reference to a .dll solution, but it was not clear to me where I should
install the dll (it simply said to put it in the target directory...).

Thanks,

Richard

Problem signatu
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6212.1000
Application Timestamp: 46e03e45
Fault Module Name: MLTrial21.dll
Fault Module Version: 1.0.2.14
Fault Module Timestamp: 45b876b6
Exception Code: c0000005
Exception Offset: 0002aaf2
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105