Which type of account are you using?
What is the exact error message you get returned when trying?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
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http://www.msoutlook.info/
Real World Questions, Real World Answers

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"littleriver" wrote in message
...
my client has a copy of outlook (teacher/student) 2003 in XP OS that will
not
allow connection to the internet.

when i enter user/password etc and test connection it stops at first check
with unable to go online.

but in express i can get online.

I'm not sure how to troubleshoot this. Any thoughts welcome.