the account is for a pop3 from the ISP.

the error is simply the first tick /check when testing the new account
during the account set up part...in the window with username and password,
pop3 server address and smtp etc., it just cannot establish an internet
connection when I am already online. It works in Express ok as I said earlier
so I know it's nothing to do with the account information.

"Roady [MVP]" wrote:

Which type of account are you using?
What is the exact error message you get returned when trying?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"littleriver" wrote in message
...
my client has a copy of outlook (teacher/student) 2003 in XP OS that will
not
allow connection to the internet.

when i enter user/password etc and test connection it stops at first check
with unable to go online.

but in express i can get online.

I'm not sure how to troubleshoot this. Any thoughts welcome.