Both of those links refer to ECE's, not COM addins. What is your code, an
ECE or a COM addin?

Does that client have ESM or other admin Exchange tools installed on the
same system as Outlook? That's not really supported and my be the root of
your problem.

The other question is have you opened a support case with MS on this
problem?

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Pete C" wrote in message
...
Hi,

One of our clients is reporting that Outlook 2007 is sometimes
reporting the following error message for our add-in :

"The add-in "our addin name" (path) cannot be loaded and has been
disabled by Outlook. Please contact the add-in manufacturer for an
update. If no update is available, please uninstall the add-in. Out
of memory or system resources. Close some windows or programs and try
again."

This will happen seemingly randomly after Outlook has been running for
a while, and afterwards it will be unstable. Our addin has been
loaded so it's probably not a registration issue. Note our addin
usually works fine on Outlook 2007. The exact same issue has been
reported for some other addins, e.g. AVG and Symmantec :

https://forums.symantec.com/syment/b...essage.id=9754

http://www.avgforums.com/viewtopic.p...037a97c a3a4e

The only real suggestions are to run fixmapi or re-register the addin,
but there is no indication of whether that helped.

Has anyone else seen this issue or heard about it, or have any other
suggestions on what may fix it? Is this a bug in Outlook 2007?

Any help appreciated.
Cheers,
Pete.