Dave Smithz wrote:

I setup a friends PC who has Broadband via a USB modem (Therefore it
has to go through a dialup process).

Get an inexpensive router. Most routers have the ability to store the
broadband connection credentials so that the connection is always on. In
fact, some broadband modems have this feature as well. Consult the modem's
documentation. Be sure to run a good firewall. Connecting a PC directly to
the Internet can be troublesome.

They complain that when they
open Outlook first, it just fails the send and receive rather then
trying to connect to the internet.

Try setting Outlook to use the LAN connection.
--
Brian Tillman