JD2 wrote:

I have tried the following suggestions in other postings:

(i) accessed Tools, Email Options command and added Outlook Address
Book and Personal Address Book (get message that it already exists).
Exited Outlook and returned - no change.
(ii) accessed Tools, Email Options and changed existing Address Books
- removed Outlook Address Book and then re-added. Exited Outlook and
returned - no change

Both times I still could not access the Contacts Properties option
which is greyed out. Any suggestions for anything else I could try??

Try a new mail profile, pointing it at your existing PST.
http://www.howto-outlook.com/faq/newprofile.htm
--
Brian Tillman [MVP-Outlook]