Mike - Thanks for staying with this.
Second level response at my ISP have gone silent - hopefully they'll come
back with something. I have had a response from Cloudmark, and they are
assessing the details of the problem - I'll keep you posted.
I connect through a wireless router and then dircetly through my ntlworld
cable modem - how would I check whether my router is running any sort of anti
-spam?
Thanks
"Michael Santovec" wrote:
If you are talking to the first level technical support at your ISP,
they typically don't know anything that isn't in the FAQ for the ISP.
You may need to talk to second level support. You'll have to ask the
first level to transfer you.
If cloudmark isn't on your PC it would either have to be at the ISP or
on some system that you connect through to get mail. I wouldn't expect
it to be running on a router, but I suppose that's possible.
I've heard of hardware firewalls offer anti-virus an anti-spam services.
Are you sing anything like that?
--
Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
"macdoni93" wrote in message
...
No sign of Cloudmark on either of my pcs (both suffering the same
missing
attachments problem in OE and Outlook). If I log into my ntl account
via
webmail, I can see the attachments (and download them). The problem
only
occurs when downloading emails from the server into OE / Outlook. I've
emailed Cloudmark but no response - ntl have replied again but won't
tell me
which anti-spam they use (although they felt Cloudmark was a desktop
application)
"Michael Santovec" wrote:
Check your PC to make sure that you aren't running cloudmark.
Cloudmark
offers both ISP and PC based versions.
Check Control Panel Add/Remove programs to see if it is listed.
--
Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
"macdoni93" wrote in message
...
Hi,
I have the same problem (have posted earlier). Ntlworld deny
Cloudmark
exists on their systems. Any ideas?
"Bruce Hagen" wrote:
You could pester NTLWORLD and note what Michael came up with. That
said, can
you disable Cloudmark, or is it forced upon you? I would get rid
of
it if it
was up to me. This particular problem is dedicated to Cluodmark,
but
Outlook
Express and spam programs have a long history of not playing well
together.
I don't know what the headers should look like. That is among one
of
Michael's qualities and not mine.
Also, if you have e-mail scanning enabled in AVG, please do the
following.
It is not a cure for this problem, but e-mail scanning causes
issues
of its
own.
Reinstall AVG and choose Custom Mode. Uncheck E-mail Scanning when
you see
that option. For some reason, just unchecking it in the security
center
causes a conflict with the Windows Security Center.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
"Edzell" wrote in message
news
Hi Bruce
I'm getting there, this solution works.... sometimes..... I can
recover
some
attachments but then get corrupt message text etc, the headers
are
more
confused that your link outlines because AVG scan results appear
in
the
line
too. Am I best to just pester NTLWORLD to do something about
'Cloudmark',
or
would I be onto a loser there?
Thanks for the help so far, can you direct me to something that
will show
me
what the headers should look like (AVG scans included) or do I
use
have to
use trial and error from past mails that have worked?
But many thanks for at least identifying the likely source of
the
problem!
Cheers
Edzell
"Bruce Hagen" wrote:
See if this archived thread sheds any light on the issue:
http://groups.google.com/group/micro...d47999cb5f1391
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA
"Edzell" wrote in message
...
In the last few days (and there are posts on other sites so
I'm
not
alone
http://help.wugnet.com/windows2/Atta...ict493907.html)
Outlook Express will download mails with 100k-ish attachments
but
though
larger attachments of any file type will download to OE (the
mail size
shows
it has the attachment) no paperclip appears and I can't
access
the
attachment
in any way. This applies to mails from any external sender
(hotmail,
gmail,
etc). Bizzarely I can forward a mail with a large attachment
to
myself
(via
my ntlworld account) and open it as normal (the paper clip is
present).
Hours of doing everything recommended with security settings
and
virus
scanners, compacting etc has no effect on this problem.
Help!