Look at the Message Source (Ctrl-F3) for the message. Do you see the
missing message text? If so, there may be something wrong with the
message format. Possible your anti-virus is corrupting some MIME
headers.
If you would like, you may send me one of the problem messages and I'll
take a look at it. It's best if you zip the message so that I get an
exact copy of it. To do that, do a File, Save As to an EML file of a
problem message. Then Right click the saved EML file and select Send
To, Compressed (zipped) folder. Then e-mail me the resulting ZIP file.
Alternately, you can do a Message, Forward As Attachment of a problem
message. This is not as good as the zip file since the headers can be
modified in transit which may obscure the problem. A simple Forward is
worthless since it does not include the headers.
e-mail:
--
Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
"Dan Cullen" wrote in message
...
Have XP Home Professional Office. Most email is received fine, but
some have
started to open as a blank page. The only thing on the page is the PC
Tools
virus check confirmation.
No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/
If there is an attachment, same result. Double clicking on attachment
(under subject) opens NotePad with the PC Tools virus check
confirmation.
I used Norton Antivirus fine, but it expired in Feb and I installed CA
Security for protection as it came free with Road Runner (Time/Warner)
broadband connection that I have used for years. I also added PC
Tools 1.5
and Spybot. I've uninstalled the last two programs, but nothing
changed.
The cookies under IE Explorer are set low as always.
I don't get any error or blocking messages, just an empty white page
with
the PC Tools message at the bottom. The email that comes through fine
has
the same PC Tools message. Soome could be a friend that messed up on
sending
mail, but the CNET newsletters are hit and miss.
Any suggestions would be greatly appreciated.
--
Dan24