You misunderstood. You need to uninstall all Norton-related applications
and then run the Removal Tool to rid the machine of all Norton crapware.
(See this discussion: http://windowssecrets.com/comp/080207#story1). Ignore
the sections on the Norton Removal Tool page about having your Product ID
and reinstalling the application.

Furthermore, the presence of the Norton leftovers *may* have compromised
your original install of CA [Internet] Security, so I'm having you uninstall
before doing the Norton-related steps and then reinstall it.

The information pertaining NAV Auto-Protect applies to similar real-time
protection in all anti-virus applications, not just NAV.
--
~PA Bear


Dan Cullen wrote:
1 I'm using Outlook Express

2 My subscription to Symantec NAV expired in February and I did not renew
it. That's when I switched to CA Security since it's free. Do I need to
renew my subscription to Symantec NAV first or did I misuderstand. I was
hoping to avoid the expense of resubscribing to NAV.

You said,
" Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments... keep Auto-Protect enabled and run LiveUpdate
regularly.

Just wanted to check before I disenable anything.

Have XP Home Professional Office...

Are you posting about MS Outlook or MS Outlook Express?

1. Download the appropriate version of the Norton Removal Tool (SAVE it
to
your desktop, do not RUN it):
http://service1.symantec.com/SUPPORT...05033108162039.

2. Physically disconnect the machine from the internet.

3a. Uninstall CA [Internet] Security via Add/Remove Programs.

NB: You're "working without a net" now: Don't to ANYTHING else online
(e.g., browsing; reading email; chatting) until you've gotten CA Security
reinstalled!

3b. Enable the Windows Firewall.

4. Uninstall anything named Norton (e.g., Norton AntiVirus) and
LiveUpdate
via Add/Remove Programs.

5. Run the Norton Removal Tool.

6. Reboot.

7. Reconnect to the internet and IMMEDIATELY download/reinstall CA
[Internet] Security.

8. Reboot.

9. Make certain that the Windows Firewall is disabled now.

10. Disable the Email Scanning component of CA Anti-Virus. It provides
no
additional protection, it's related to your problem, and even Symantec
says
it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

11. Test your email messages again, preferably one that you newly
downloaded. If the blank messages persist:

Start | Run | (type in) regsvr32 inetcomm.dll | [OK]

....and reboot.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Dan Cullen wrote:
Have XP Home Professional Office. Most email is received fine, but some
have started to open as a blank page. The only thing on the page is the
PC
Tools virus check confirmation.

No virus found in this incoming message
Checked by PC Tools AntiVirus (4.0.0.25 - 10.065.009).
http://www.pctools.com/free-antivirus/

If there is an attachment, same result. Double clicking on attachment
(under subject) opens NotePad with the PC Tools virus check
confirmation.

I used Norton Antivirus fine, but it expired in Feb and I installed CA
Security for protection as it came free with Road Runner (Time/Warner)
broadband connection that I have used for years. I also added PC Tools
1.5
and Spybot. I've uninstalled the last two programs, but nothing
changed.
The cookies under IE Explorer are set low as always.

I don't get any error or blocking messages, just an empty white page
with
the PC Tools message at the bottom. The email that comes through fine
has
the same PC Tools message. Soome could be a friend that messed up on
sending mail, but the CNET newsletters are hit and miss.

Any suggestions would be greatly appreciated.