Thank you. I'm afraid it hasn't cured the problem :-(

"Mary" wrote:

Try setting up a new Mail Profile in Control Panel. Sounds like your old one
is corrupt. Change the Delivery location for new mail in your email accounts
in OL to the new Profile.

"sylvia" wrote:

Hello,

Outlook 2003 has been working perfectly until today. All of a sudden will
only start in safe mode. It comes up with outlook has encountered a problem
- sorry for the inconvenience - do you want to start in safe mode and send an
error report. This is the only way I can open outlook. I have done 3 repairs
and 2 restore points but am still encountering the problem. I have not
downloaded or installed anything.
Any suggestions will be gratefully received.