Turn off e-mail scanning in your anti-virus program and see if that helps.
If not create a new Inbox. The current one may be corrupt.

Move all messages to a local folder you create and then delete the Inbox as
follows.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the Inbox.dbx and delete it. A new Inbox will be
created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Outlook Express Quick Backup (OEQB):
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"djf" wrote in message
...
here is the total error message
An unknown error has occurred. Account: 'pop.cogeco.ca', Server:
'pop.cogeco.ca', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
0x800C013E
Thanks for your patience
Dave







"Bruce Hagen" wrote:

Repost:

Please post the error message in its entirety. You can Left click on it
to
highlight and then right click to copy and then paste it into this
thread.

Just telling us 0x800C013E in the subject is not enough.

--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"djf" wrote in message
...
I also disabled Norton Anti virus and still did not work. what other
infor
would you like?

"Bruce Hagen" wrote:

You get rid of it by giving us more information.

Please post the error message in its entirety. You can Left click on
it
to
highlight and then right click to copy and then paste it into this
thread.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"djf" wrote in message
...
I am running windows pavilion media and my outlook express cannot
receive
e-mail but can send. I have read so many fixes but there too many
conflicting
ones. How do I get rid of error code?