I have a senior citizen friend in another town that has this problem.
I found the web-site http://support.microsoft.com/kb/290684. He does
not have Outlook, so I attempted to use the procedure under "Create a
new Outlook Express identity", but when I got to the Accounts window
in Outlook Express, the previous accounts did not appear.
This scared me, so I abandoned the effort. If this procedure is
completed, will it knock out the previous e-mail account?