find and delete the outlprnt file.
http://www.outlook-tips.net/beginner/filepath.htm

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

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"Neal" wrote in message
...
We have one user that has this problem. When he points to the print
button in Outlook, Outlook hangs for up to two minutes. Any idea where to
look for the cause of this issue?

Thanks, Neal