Only one user, Outlook 2003 no service pack (which I will resolve) running
on a Citrix server. No PDF software I can see.

Yes it hangs each time, but only in Outlook, not in Word so will try Diane's
suggestion.

Thanks, Neal

"JB" wrote in message
...
Hello Neal,

Could you give us more information about the problem?
- Could you confirm than only one user has his behavior?
- What's the Outlook version?
- Did the user install Add-in, software which generete .pdf?
- Does the hang of Outlook occur each time when pointing to the print
button?

- You can disable all third part software and disable Add-in of Ooutlook
as well

Let me know if the issue persists.

Regards

JB


"Neal" wrote in message
...
We have one user that has this problem. When he points to the print
button in Outlook, Outlook hangs for up to two minutes. Any idea where
to look for the cause of this issue?

Thanks, Neal