You can use any custom icon as long as it's a BMP with 16x16x256 colors in
Outlook 2000 buttons but you must use PasteFace after copying the image to
the clipboard. I regularly use BMPs stored in a resource file or in the file
system for Outlook 2000 button images.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007.
Reminder Manager, Extended Reminders, Attachment Options.
http://www.slovaktech.com/products.htm


wrote in message
...
Are they using Outlook 2000? You cannot load custom icons in add-ins for
that version, such as those loaded from a file or a resource file. You
need to use the CopyFace and PasteFace methods with built-in icons only.

--
Eric Legault [MVP - Outlook]
MCDBA, MCTS (Messaging & Collaboration, SharePoint Infrastructure, MOSS
2007 & WSS 3.0 Application Development)
Collaborative Innovations
- Try Picture Attachments Wizard For Microsoft Outlook -
Web: http://www.collaborativeinnovations.ca
Blog: http://blogs.officezealot.com/legault