Impossible to tell from that. How are you creating the buttons, show some
sample code.

What sort of Explorer or Inspector is this on? Is WordMail involved?

What mode of operation is the user running for Outlook 2000, Internet only
mode or Corporate/workgroup mode?

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007.
Reminder Manager, Extended Reminders, Attachment Options.
http://www.slovaktech.com/products.htm


"Minor, Thomas" wrote in message
...
Hi all,

I have a problem with an Outllok AddIn.

Our AddIn creates a CommandBar and adds some buttons to it.
Depending on the context of the user actions (ie which message type is
highlighted, is a contact highlighted..) some buttons
are enabled or disabled. This runs flawlessly on most of our customers
enviroments.
We now have one customer where the following problems occur:

On some or most buttons the icons are missing. The button is there and can
be used, but there is no icon.
We have a 'restore Toolbar' option in our settings dialog wich, under the
hood, removes all buttons from
the CommandBar and then adds them again. Interstingly, after each hit on
the restore-button, a different set of
Icons is displayed on the CommandBar until finally, after a non
deterministic count of tries, all icons are displayed.
This ist not quite the way we would like this to function.

The enviroment is Windows Server 2003, Terminal Server Mode, Citrix
Metaframe and Outlook 2000 SR3

Any hints are strongly appreciated...


--Thomas