If she is using Windows Vista (which many but not all newer PCs come
with), then she won't have Outlook Express. With Vista, she might be
using Windows Mail (WM) which is the replacement for Outlook Express
there. But WM is similar to OE in it's handling of HTML.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"tempgal" wrote in message
...
Thanks, Michael. I did check all those things.

She is using a newer version of Outlook Express as her computer is
less than a year old.
She is seeing HTML to the extent that there is a picture inside the
message.
Her anti-virus is Avast, same as mine.

So the mystery continues.

Zan


"Michael Santovec" wrote in message
...
Outlook Express never modifies an incoming message. If HTML code is
missing that you sent, it happened before it got to OE.

Did you have her look at the Message Source (Ctrl-F3)? If she is
just looking at the rendered message, it could be that she has set
Tools, Options Read, Read All Messages in plain text.

Are you certain that she is using Outlook Express and not Office
Outlook? If uncertain, look at the Message Source for one of the
messages from her for the X-mailer or User-agent header. Some older
versions of Outlook have limited HTML support.

When I look at Gmail web site, HTML is rendered in messages. Linked
images are not automatically displayed, but there is an option to do
that at the top of the message. Gmail might not render everything
you can do in stationery, but should render the basic stuff.

If the above issues don't apply, it could be some security program on
her PC that is filtering out the HTML.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"tempgal" wrote in message
...

Hi --

Not sure if this is a gmail problem or an Outlook Express problem
but
am hoping for some suggestions.

I am trying to introduce my friend to OE stationery. My gmail
account is configured for POP and everything is working absolutely
perfectly. HTML messages sent to my gmail address arrive absolutely
intact
in Outlook Express. (The copies that remain at the gmail website
don't
reflect the HTML code, but that is to be expected, and it's fine.)

Here is the problem. My friend and I recently configured her gmail
POP
settings exactly the same as mine. Despite that, each of the test
messages
that I have sent her, (and they are very elementary, a background
midi,
colored border, colored background, colored text) arrives in my
friend's
Outlook Express Inbox almost completely stripped of code. She can
see an
inserted graphic but not aligned as it was placed, no background
color, no
marquees, etc. When I look for the source code in one of her
replies to me,
most of it is gone.

My OS is Windows XP Pro. Hers is Windows Media Center edition. We
believe
both computers to be up-to-date.

Can anyone suggest what we might have overlooked?

Thanks.