A1. Adhere to the following caveats to avoid such problems:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [removed in WinXP SP2] and frequently
perform a manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not cancel Automatic Compacting, should it occur, and
do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place.

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages), it provides no additional protection,
and even Symantec says it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

A2. Was the original message sent using Stationery?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



pankajmcp wrote:
hi

we have WINDOWS XP PR with SP2 ,IE7,OE6.we have 2 problems
1) sometime when user open outlook express he wil not able to see all
mails
but if he close & start OE 6 again all mails show .

2)when this user reply to some rich text mail & try to change colour of
new
or existing text in mail it do not change .if user create new mail then
colour get changed

I copy his mailbox folder to other laptop but problem remains.

cam somebody help me solved this problem

thanks
pankaj