Thanks for your quick reply. I tried disabling the email scanning from Norton
and that had no effect. However, upon thinking about it some more, I suspect
I know what happened, but I don't know how to solve it.
A couple of weeks ago, I spent quite a bit of time uninstalling and
reinstalling several iterations of Verizon's Mobile Office so I could use my
cell phone as a modem and avoid public hotspots. In the end, I gave up
because it wouldn't work properly with my cell phone at the rates I wanted to
pay. So I did a final uninstall and then System Restore which only partially
worked. So then I cleaned up manually.
I suspect that OE6 got corrupted from all that stuff. Do you think that if I
'remove' OE6 through Add/Remove Programs and Windows components (or whatever
it is called now) and then reboot and then put it back--would that possibly
clean things up or is the problem likely to remain?
I wonder also about SP3. This is WinXP-Tablet edition so I know it is
slightly different.
I tried System Restore and it wouldn't work for whatever reason until
yesterdays System Checkpoint. I suspect that has something to do with the
Verizon effort of a few weeks ago. I don't use this laptop often so it is not
usual for me to not use the mail functions for weeks on end, so I really
don't know when the problem started.
"PA Bear [MS MVP]" wrote:
Thank you for beginning your own thread!
1. Disable NAV's Email Protection. It provides no additional protection and
even Symantec says it's not necessary:
QP
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
emathrough the Add/Remove Programs-windows components or whatever it is calledil attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106
2. The "Main Identity" may have been damaged by NAV/NIS. Create a new named
Identity (File | Identities | Add new identity) & configure your accounts in
it. Now (a) compact all folders in the old "Main Identity," (b) import
messages from the Main Identity into the newly created one*, and then (c)
delete the Main Identity (File | Identities | Manage Identities).
To avoid such corruption in futu
- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.
- Empty Deleted Items folder daily.
- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm
- WinXP SP2 only: Do not cancel Automatic Compacting, should it occur, and
do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place.
- Disable email scanning by your anti-virus application.
=========================
*See http://www.insideoe.com/faqs/how.htm#importOE5
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Mary wrote:
I am having the same problem as Tami (6/8/2008) in that OE 6 won't switch
identities. It just freezes and I have to reboot to get into OE 6 again.
My
PC is a Fujitsu laptop, XP Tablet edition, fully patched (incl SP3) and
fully protected and regularly updated by Norton Internet Security. Also, I
do have one of my identities called Main Identity. This setup has been
working flawlessly since I got the laptop more than a year ago. Except for
Windows and Norton updates, absolutely nothing has changed on that
computer.
I'd appreciate any suggestions you might have and thanks in advance.
Mary